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Global Operations Center Support Specialist

ROLES AND RESPONSIBILITIES

As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work ina 24x7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to be responsible for:

  • Network Monitoring & Operations
    • Manage tier-1 network monitoring round the clock.
    • Monitor the performance and health of data centre, networks, and hardware systems.
    • Identify potential issues and troubleshoot technical problems promptly to minimise downtime.
    • Log, update, and progress tickets to resolution.
    • Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.

  • Incident Management & Escalation
    • Follow escalation procedures during critical incidents.
    • Act as the point of contact for significant events or technical escalations.
    • Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.

  • Documentation & Communication
    • Compile daily monitoring and operational tasks into documents.
    • Ensure compliance with physical security procedures, including visitor management and equipment movement.
    • Maintain access logs and service reports.
    • Track equipment movement in and out of data centres and warehouse facilities.

  • Quality Assurance & Assessment
    • Ensure subcontractors deliver quality services and meet contractual obligations.
    • Conduct routine assessments of data centre infrastructure systems and critical facilities.
    • Perform other duties as assigned by line managers.

 

SKILLS AND EXPERIENCE

  • Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience.
  • Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.
  • Able to work shifts, including weekends and public holidays.
  • Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.
  • Proficient in network and server hardware troubleshooting.
  • Possesses a working knowledge of physical IT infrastructure components.
  • Comfortable working on rotating shifts.
  • Have working knowledge and experience with monitoring and ticketing tools.
  • Demonstrates good problem-solving and communication skills.
  • Proven ability to work effectively under direction.

 

LOCATION

Singapore

 

EMPLOYMENT BASIS

Full-Time

 

At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.

Join us in our mission to revolutionise the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.

About Sustainable Metal Cloud

Our vision is to move cloud computing towards net zero, with solutions forged through advanced technology. Partnering with NVIDIA to provide large-scale GPU AI infrastructure.

WHY YOU'LL LOVE WORKING HERE

Our team shares a passion for possibility, knowing that our technology enables ideas across the world. Ideas that can reshape the course of progress and break down traditional boundaries.