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Privacy Policy

We understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our website Services to you. In this Privacy Policy we, us or our means Firmus Metal International Pte. Ltd (UEN 202317701E) and its group of companies, including its subsidiaries and affiliated companies.

Types of information

Personal Information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

Sensitive Information: is a sub-set of Personal Information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

The information we collect
The types of Personal Information we may collect about you include:

  • your name, age, date of birth and/or image;
  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your credit card or payment details (through our third party payment
  • information you provide to us through customer surveys and other forms of feedback;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information;
  • information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider; and
  • additional Personal Information that you provide to us, directly or indirectly, through your use of our Services, associated applications and platforms and/or accounts from which you permit us to collect information and/or provided by you or a third party.

We do not actively request Sensitive Information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

How we collect Personal Information

We collect personal information in a variety of ways, including:

  • Directly: We collect personal information which you directly provide to us.
  • Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.

Collection and use of Personal Information

We may collect, hold, use and disclose personal information for the following

  • to enable you to access and use our Services and any associated
    applications and platforms, including to provide you with a login;
  • to contact and communicate with you about our Services and any associated applications and platforms;
  • for internal record keeping, administrative, invoicing and billing purposes and to comply with our legal obligations and resolve any disputes that we may have;
  • for analytics, market research and business development, including to operate and improve our Services, associated applications and platforms;
  • for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
  • if you have applied for employment with us; to consider your employment
    application; and
  • if otherwise required or authorised by law.

Disclosure of Personal Information to third parties

We may disclose Personal Information to:

  • third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, maintenance or problem-solving providers, marketing, advertising or other service providers, professional advisors and payment systems operators;
  • our employees, contractors, related entities, agents or business partners;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
  • any other third parties as required or permitted by law, such as where we
    receive a subpoena.

Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of the country in which it was collected. When we send your Personal Information outside of Singapore, we shall ensure that your Personal Information is protected to at least the same standard as that in Singapore and comparable to the level of protection under the Personal Data Protection Act 2012, and that there is a proper contract governing such data transfer.

Your rights and controlling your Personal Information

Your choice: Please read this Privacy Policy carefully. If you provide personal
information to us, you understand we will collect, hold, use and disclose your
personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you by sending our DPO a request at dpo@smc.co and we shall handle such requests as soon as reasonably possible, in any case, within 30 calendar days. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information.

Retention: Your Personal Information will not be kept longer than necessary. For avoidance of doubt, this will only be for a period of seven years at maximum after you cease to use our services, which takes into account potential legal liability on our part. Such Personal Information will also be deleted or purged at the end of such retention period and we will not retain any such information unless there are special circumstances. We may have to retain some of your Personal Information after you cease to use our services, for instance if that data is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes. You
may also request for information on our policies regarding the purpose and duration of retention of your Personal Information by contacting us at dpo@smc.co.

Withdrawal of Consent: You may choose whether or not to provide your Personal Information, and if already provided, you may choose to exercise your right to object, block or remove such Personal Information as provided by law.

You may withdraw your consent at any time for the collection, use or disclosure of Personal Information by giving us reasonable notice via a written request made by email to our Data Protection Officer at dpo@smc.co. Once a written request is submitted, we shall inform the individual of the outcome and likely consequences of the withdrawal of consent within 5 Business Days. Thereafter, we shall cease to collect, use or disclose the Personal Information upon such withdrawal unless otherwise permitted or required by any applicable laws and regulations. The entire withdrawal process should not take longer than 10 Business Days, from the receipt of your notice of withdrawal of consent till the provision of written confirmation that the process is completed.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information.

Complaints: If you wish to make a complaint, please contact us by email at dpo@smc.co and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant privacy authority.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We are committed to regular review of our security practices to ensure that your data is properly managed and protected.

While we are committed to security, we cannot guarantee the security of any
information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.


We may use cookies on our online Services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information but will recognise you when you return to our online Services and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our marketing activities. If and when you choose to provide our online Services with personal information, this information may be linked to the
data stored in the cookie.

You can delete our website’s cookies from your browser program at any time. Further you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

Links to other websites
Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites.

Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Data Protection Officer at:
Email: dpo@smc.co

Last update: Feb 2024