Field Service Technician

Firmus Technologies 

Firmus Technologies is a global leader pioneering the solution to AI’s energy challenge, founded in Australia in 2019 by a visionary team of entrepreneurs. Our mission is to create the most energy-efficient AI infrastructure, combining cutting edge technology with a steadfast commitment to sustainability.  

Through ground-breaking research and development, we invented a verticalized AI Factory - a new class of digital infrastructure that replaces traditional data centres. Built on new approaches to liquid cooling, energy management, water use and modular construction methodology, the Firmus AI Factory delivers low-cost AI tokens across Asia-Pacific. 

  

Firmus AI Cloud 

We provide customers with access to energy savings via our large-scale GPU cloud, Firmus AI Cloud. Rated Silver in The GPU Cloud ClusterMAX™ Rating System, our cloud empowers developers, enterprise, education and government users to train AI models with unmatched efficiency and cost savings. With an ever-growing list of services and applications, we are committed to building a cloud experience for our customers that is market-leading, proprietary and built to scale.  

  

Why you’ll love working here 

• A fast-paced and dynamic environment working with next-gen technology. You’ll be operating at the intersection of sustainability and artificial intelligence – helping to transform an industry.  

• Working with and access to colleagues who are true innovators and leaders in their field.  

• As an emerging company, we work as a close-knit team. Work with the founders, grow a strong network, and witness the impact you make first-hand as we democratise AI tools for everyone – more sustainably, and more affordably.  

• We believe that people from diverse backgrounds come together to do their best work, be their authentic selves, and build great things. We are proud to be an equal opportunity employer.  

  

ROLE SUMMARY 

The Field Service Technician (FST) is a hands-on role responsible for supporting the deployment, operation, maintenance, troubleshooting, and repair of Firmus infrastructure and data centre systems. The FST plays a critical role in ensuring the availability, reliability, and performance of customer environments while maintaining the highest standards of safety, quality, and operational excellence.   
 

KEY RESPONSIBILITIES  

• Perform routine inspections, preventive maintenance, installations, and repairs of mechanical, electrical, computing, networking, and ancillary systems associated with Firmus data centre deployments. 

• Ensure optimal functionality, reliability, and longevity of equipment through adherence to maintenance schedules and best practices. 

• Conduct daily, weekly, monthly, and ad-hoc maintenance activities as required. 

• Diagnose and resolve hardware, electrical, mechanical, networking, and infrastructure issues. 

• Perform initial on-site fault response activities under approved procedures. 

• Conduct fault-finding and remediation activities on compute, storage, network, and supporting infrastructure. 

• Perform functional testing and validation following maintenance, repairs, or hardware replacement activities to ensure systems are ready for service. 

• Escalate complex technical issues appropriately while providing accurate troubleshooting information. 

• Support the deployment, installation, commissioning, and decommissioning of compute, storage, network, and immersion cooling infrastructure.  

• Perform rack and stack activities, server deployment, hardware upgrades, component replacement, and break-fix maintenance.  

• Install, label, test, and maintain fibre optic and structured cabling infrastructure. 

• Support project delivery, maintenance activities, customer requests, and infrastructure expansion projects across Firmus data centre sites. 

• Remove faulty servers or components from production environments and perform repairs where appropriate. 

• Assist with asset movements, equipment deliveries, inventory transfers, and warehouse coordination.  

• Perform site housekeeping activities, including maintaining work areas, waste management, and general upkeep of Firmus operational spaces. 

• Escort customers, visitors, vendors, and contractors on site and support permit-to-work processes where required. 

• Participate in scheduled maintenance activities and planned shutdowns. 

• Maintain accurate records of maintenance activities, service calls, repairs, inspections, and operational tasks. 

• Ensure all work performed is properly documented and reported within required systems and processes. 

• Assist in preparing maintenance reports, incident records, and operational documentation. 

• Comply with all workplace health, safety, environmental, and operational procedures. 

• Conduct safety inspections and ensure site safety equipment, PPE, first aid kits, and emergency response resources remain compliant and available. 

• Participate in safety briefings, audits, drills, and training activities. 

• Maintain inventory records for spare parts, tools, consumables, and operational equipment. 

• Assist with stock control, receiving, storage, and auditing of equipment and materials. 

• Provide professional and timely support to customers, project teams, operations teams, vendors, and internal stakeholders.  

• Maintain current knowledge of Firmus technologies, products, and industry best practices.  

• Participate in training programs and knowledge-sharing activities.  

• Support the onboarding and development of new team members where required. 

• Participate in a 24x7 on-call roster and respond to incidents when required. 

• Travel between Firmus sites and customer locations as necessary to support operational requirements.  

• Be available to work flexible hours, including evenings, weekends, and public holidays when required. 

 

SKILLS AND EXPERIENCE  

• Diploma, NITEC, Higher NITEC, Technical Certification, Trade Qualification, or equivalent experience in Electrical, Mechanical, Electronics, IT, Computer Engineering, or related discipline. 
• Minimum 5 years of relevant experience in data centre operations, critical infrastructure, field service, technical operations, or a similar environment.  

• Experience working within mission-critical environments where safety, reliability, and operational discipline are essential. 

• Demonstrated ability to troubleshoot and resolve technical issues across mechanical, electrical, IT, or infrastructure systems. 

• Strong problem-solving, analytical, and organisational skills with a proactive and hands-on approach to work. 

• Ability to work independently while contributing effectively within a multidisciplinary team environment. 

• Strong verbal and written communication skills with the ability to communicate effectively with customers, contractors, vendors, and internal stakeholders. 

• Ability to prioritise multiple tasks and perform effectively in a fast-paced operational environment. 

• Commitment to workplace health, safety, and compliance requirements.  

• Experience with data centre infrastructure, GPU environments, HPC platforms, cloud infrastructure, or immersion cooling technologies will be highly regarded. 

• Familiarity with operational processes such as permit-to-work systems, change management, incident response, and operational risk management is advantageous. 

• Electrical license, trade certifications, or other relevant industry certifications will be advantageous. 

• Willingness to participate in a 24x7 on-call roster and work flexible hours when required. 

• Ability to travel between Firmus sites and customer locations as operationally required. 

 

Location & Reporting 

• Based in: Singapore  

• Reporting to: Senior Operations Manager 

  

Employment Basis 

Full-time 

 

Diversity 

At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.  

 

Join us in our mission to revolutionize the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.